Frequently asked questions
Everything you may want to know before you stay.
From booking and payments to check-in, concierge services, house rules, and what to expect during your stay, we have covered the questions guests ask most often.
A private villa stay, made simple.
Every Million Dollar Luxe residence is professionally managed and supported by our team. While every home is different, the booking process, service standard, and level of support remain consistent across your stay.
Booking & Reservations
How do I book a villa?
Browse our available villas or submit an inquiry with your dates, number of guests, preferred location, and any specific requirements. A villa specialist will help you find the right property and guide you through the reservation process.
How far in advance should I book?
We recommend booking as early as possible, particularly for holidays, major events, summer travel, and larger properties. Last-minute availability may also be available.
Is there a minimum stay?
Minimum stays vary by villa, season, and time of year. Your villa specialist will confirm the requirements for the property you are considering.
Can I book a villa for a month or longer?
Yes. Many of our properties are available for extended stays, and select residences are offered exclusively for longer-term leases.
How do I know which villa is right for me?
Tell us what you are planning, how many guests are staying, and what matters most to you. Our team can recommend properties based on location, amenities, privacy, layout, and the type of stay.
Payments & Policies
What is required to confirm a reservation?
Reservation requirements vary by property and length of stay. Your villa specialist will provide the payment schedule, security deposit requirements, and rental terms before booking.
Is a security deposit required?
Most villas require a security deposit or other form of security authorization. The amount varies depending on the property and reservation.
What is your cancellation policy?
Cancellation terms vary by villa and booking. The applicable policy will be clearly outlined in your rental agreement before the reservation is confirmed.
Are taxes and fees included in the nightly rate?
Unless otherwise stated, applicable taxes, cleaning fees, security deposits, and additional services are calculated separately from the advertised nightly rate.
Arrival & During Your Stay
How does check-in work?
Our team coordinates your arrival in advance and provides everything you need for a smooth check-in. Depending on the property, a villa manager or member of our team may meet you at the residence.
Will someone be available during my stay?
Yes. Guests have access to our team throughout the stay for property support and concierge requests. Each villa has an appointed Villa Specialist. They will be your point of contact for everything during your stay.
Is housekeeping included?
No, it’s not included. Additional housekeeping can be arranged during your stay through our concierge team.
Are the villas stocked when we arrive?
Each villa includes essential household items. Pre-arrival grocery, beverage, and specialty stocking can also be arranged based on your preferences.
Can you arrange a private chef?
Yes. Private chefs can be arranged for individual meals, special dinners, events, or full-stay service.
Can you arrange transportation?
Yes. Airport transfers, private drivers, luxury vehicles, specialty cars, helicopters, and private aviation can all be coordinated depending on your needs.
House Rules & Property Care
Are parties allowed?
Only at villas that specifically permit events, and only with prior approval. Unapproved parties and events are not permitted.
Are pets allowed?
Pet policies vary by villa. Let us know in advance if you are traveling with a pet so we can recommend suitable properties.
Is smoking permitted?
Smoking indoors is prohibit in all villas. We can provide guests with ash trays to use strictly outdoors.
Who should I contact if something happens at the property?
Contact your designated Villa Specialist. Our team coordinates property support and any necessary service during your stay.
CONCIERGE
Need something that is not listed here?
Every stay is different. If you need transportation, private dining, wellness, security, event support, or something more specific, our concierge team can help arrange it.
STILL HAVE QUESTIONS?
Speak to a villa specialist.
Tell us what you are planning and our team can answer questions, recommend properties, and help you begin planning your stay.